Mobile technology at the service of team well-being and productivity

Today, offering modern, well-managed mobile technology with the right apps can make a big difference to an employer. Organizations must move to more digitalization, and quickly.

Happy employees work better. This is the main finding of a study by the University of Oxford, which shows that employees are 13% more productive when they are happy. Companies have a lot of leverage at their disposal to help them, such as wages, good health insurance, and other benefits. But there is another way: to help them do their job easier, more efficiently and without unnecessary obstacles.

Why mobile technologies make employees happier

In today’s world of work, characterized by a shortage of staff in various sectors such as hotels and restaurants, employers must meet the requirements of candidates. Digital technologies are part of these requirements, especially for younger candidates. Today, offering modern, well-managed mobile technology with the right apps can make a big difference to an employer. Organizations must move to more digitalization, and quickly.

For shoppers, SOTI’s latest retail report “From Bricks to Clicks: The State of Retail Mobility Report 2021” reveals that about a third of shoppers would like to see shop assistants using mobile devices that allow them to shop in-store. . not only at the checkout. In addition, opting out of this service may lead to an increase in the number of abandoned carts in the store. Therefore, stores tend to rely more on mobile devices to improve the customer experience. This emphasis on the use of digital tools meets the requirements of both customers and employees, while being part of a long-term digital or e-commerce strategy for distributors.

Implementing the right technology for the right people

While most employees look forward to new technologies to help them get the job done, others are less willing to embrace new ways of working. Some employees may find it difficult to adapt. This adaptation can take time, which can be frustrating for the employee and their manager.

For example, it can be difficult to manage native applications that are expensive to build and maintain. This is why employees should be involved in any new strategy related to mobile devices or applications, especially in their development. This will encourage their acceptance and use. A good platform can help build applications quickly and easily, so employees can use their mobile devices to do many things, automatically sharing the information they enter with colleagues and accessing it later.

In a recent PWC study, Carrie Duarte, Dan Staley and Bhushan Sethi explain that “when you don’t have a clear and precise understanding of how your employees use technology in their work, and what they need and expect from those tools, the overall experience is employees at work may suffer. A bad employee experience can have a ripple effect throughout an organization, affecting everything from employee engagement levels to their enthusiasm for delivering superior customer service.”

For the end users themselves, factors such as battery life, weight, ease of use, storage capacity and any accessories should be considered. How employees will use mobile technology depends on practicality: is it reliable or does it fail frequently? Does it contain the applications I need? Is the information accessible or fragmented? Is it well updated and secure or prone to viruses and data theft?

Remote device management

Whether they are working from their office, at home or in the field, employees have less access than before to IT services. Therefore, they should be able to remotely repair their mobile device in the event of a problem, be it hardware or software. Failure to resolve problems quickly is a major source of dissatisfaction and negatively impacts productivity.

Good mobile fleet management should include the ability to update the device, repair it and integrate it quickly and remotely. The mobile device management platform should give clear indications for each device – where it is located, what model it was, when it was last updated, how much battery it has left – so that most issues can be avoided through proper maintenance and remaining bugs can be fixed quickly. .

By providing reliable, intuitive and convenient mobile devices to their employees, companies show that they care about their well-being, helping them to work more productively. At the same time, they avoid increasing costs by saving on maintenance costs compared to manual maintenance. Increased visibility on mobile devices is also a powerful tool to accelerate the digital transformation of organizations and increase their competitiveness.