Employees are frustrated with technology in their workplace. This situation affects productivity and mental health and prevents companies from retaining skilled workers.
Techno is useless… if it doesn’t meet the needs of the employees! How many companies decide to implement solutions without first getting a green light from those who will use them every day?
Evidence of this is that while the shift to hybrid operation has led to the largest increase in technology investment in history, 91% of employees say they are frustrated by the inadequacy of technology in the workplace.
However, the more technology is unusable, the more it affects companies. This is something that implicitly follows from the Freshworks study. She says that despite rising technology spending due to the pandemic, there is a technology crisis in the workplace.
In this study, commissioned by Freshworks, research firm Censuswide surveyed 6,698 employees and 2,000 business leaders aged 18+ across Europe, the US, Latin America, Asia Pacific and EMEA, employing between 100 and 500 human. employees.
According to this software publisher, which supports companies in their growth by empowering their employees, this frustration is detrimental to employee productivity and mental health. Employee stress levels are skyrocketing due to the mismatch of technologies used in the workplace.
Almost half of the employees surveyed (49%) say that using inappropriate technology in the workplace causes them stress, and 48% say it negatively affects their mental health. And this situation also makes it difficult for companies to maintain qualified profiles.
“Despite rapid changes in the way we work, Freshworks has found that employees are reporting widespread disruptions to the technology they use every day in the workplace,” the report says.
The main complaints concern:
- Slowness (51%)
- long IT response time (34%)
- lack of cooperation between departments (30%)
- lack of important functions/capabilities (28%)
- lack of automation (25%).
In an effort to get employees to adopt new technologies and tools, executives say their biggest challenge is apps that are difficult to use and have a high learning curve (68%).
More than two-thirds (69%) of executives believe that employees don’t have enough time to learn how to use new software and that the benefits are often not properly explained to them (67%).
And the consequences are concrete: almost half of the working people in the world (44%) plan to change jobs. According to them, a company that has easy-to-use technologies has a big impact on their satisfaction.
While wages and benefits are the main reasons for changing jobs, the lack of flexible working conditions and innovative technologies is among the top five.
Seven in ten (71%) business leaders agree that employees will consider finding a new employer if their current job doesn’t give them access to the tools, technology or information they need to do their job well.
Not only the experience of employees, but also the business as a whole suffers from the lack of technology in the workplace.
A Freshworks study found that old technology is holding back business productivity as frustrated employees grapple with day-to-day IT challenges.
“Technology used in the workplace is no longer meeting the growing expectations of employees,” says Stacey Epstein, director of marketing at Freshworks. “Our report shows that the use of outdated and bloated platforms significantly reduces employee productivity and experience. This technological inertia is indeed coming at the most inopportune moment as companies around the world struggle to cope with both talent shortages and the prevailing economic uncertainty. »