Digital Transformation: “Tracking the Best Practices of Others Doesn’t Work”

What stage of digital transformation are companies in?

Maturity levels vary greatly depending on the size of organizations. Since the digital transformation began less than a decade ago, leaders, mostly large groups and startups, have taken the lead. This is by adopting the concepts, principles and methods of computer science. Their feedback has benefited others who have followed in their footsteps, trying to avoid the mistakes made by the early adopters.

However, we are only at the beginning of our journey as we enter a new era. After the revolutions of PCs, servers, the Internet, applications and web services, we are entering the era of artificial intelligence, edge computing and “as a service” computing, that is, we no longer consider the cost of ownership, but the cost of operation. This is achieved by us taking the entire digital heritage and reworking it to make it more flexible.

What is changing in this new era?

On the one hand, we live in the era of the emergence of IoT (Internet of Things), which allows you to connect equipment. But also individuals. On the other hand, we are at the dawn of 5G. Today, the network layer may seem like enough, but that’s no longer the case when it comes to supporting an application load that will literally multiply.

It will also bring about new uses and therefore new needs, and 5G will allow you to take full advantage of the benefits of the Internet of Things. Finally, “cloud computing” is the third pillar of this new phase of transformation.

How can companies optimize their transformation by making the most of cloud solutions?

First of all, this migration should be structured by studying the strategy and business goals of each. First, this includes upgrading infrastructures so that they can more flexibly meet current and future needs. Then comes the transformation of the application ecosystem: now they need to be updated and maintained on an ongoing basis, which implies new management.

The transformation then necessarily gives rise to a cybersecurity strategy. And finally, we must not lose sight of what we call the “workforce”, that is, the employees who need to be supported in the face of these new processes and ways of doing things.

What are the implications of this move for employees?

Teams no longer work as they used to, the dynamics of change has accelerated significantly due to the pandemic. From now on, users should be able to work anywhere, with any equipment, and in complete safety. For the same reason, security is one of the most important pillars of digital transformation.

Users must be able to work anywhere, with any equipment, and in complete safety.

Suffice it to say that it is about organization and process, but above all about changing the mentality. Faced with this new generation of employees, infrastructures and applications must be flexible, that is, they must be able to transform according to the premises of the moment T. Another impact in terms of human resources: automation, which allows the addition of tasks to be delegated to machines.

Small business caught up?

It turns out that less than 20% of organizations have successfully completed their transformation, but these are mostly large groups and startups. This success is driven by a proactive strategy for change from the start of the digital transition, following a roadmap and clearly defined goals.

This is a vision, many SMEs don’t have it. And copying someone else’s experience will not work. For example, according to IDC research, 80% of SMBs that migrated to the cloud in 2018 abandoned them in 2021. Proof that every transformation must be accompanied by management.