Along with the social isolation and anxiety inherent in the times we have just experienced and are still experiencing, albeit in different ways, there remains an additional burden for IT teams. In addition to adapting to work from home, they have indeed had to deal with a significant increase in requests for support from other employees who want to stay productive despite being away from the office. Complaints about lack of bandwidth, dropped connections, choppy video, increased network latency, third-party hardware, and degraded security have turned a normal day for many IT professionals into a nightmare. And while the return to the office began a few weeks ago, investment in networked innovation is still needed to support IT teams and their employees, even though some have even moved to remote work in the long run.
Bet on Wi-Fi without sacrificing connectivity and security
Advances in this technology now make it possible to manage an entire office—small, medium, or large, with tens, hundreds, or thousands of devices—on just Wi-Fi, reliable connections, superior routers and repeaters, and artificial intelligence (AI-Based Management System, guaranteeing reliable and optimal communication.
Before the health crisis, most companies used a combination of wired and wireless connectivity systems to keep their networks running. They generally ran smoothly, but required meticulous maintenance and a robust infrastructure. For offices that were already equipped, this was normal, but when employees left their posts last year, they had to replace the local network with a long-distance Wi-Fi system in public channels, which allowed remote workers to connect to servers and to each other. The alternative, of course, would be to do everything over Wi-Fi, but Wi-Fi has its own issues, such as connection lag, connection drops, and of course, security issues. AI-based analytics systems can eliminate many of these issues, allowing you to take advantage of the mobility and flexibility offered by this technology without the hassle of connectivity and security. These systems can also contribute to network security; an example of a hacker attempting to download malware that would show up in the analysis system as a rogue connection – an anomaly – allowing personnel to track down the threat, isolate it, and fix it. Thus, the user experience on a Wi-Fi network will be the same or even better than on a wired network.
Implement AIOps for better performance
With the advent of AIOps, or artificial intelligence for IT operations, things seem to be about to change. AIOps are technology platforms and processes that use artificial intelligence and automation to enable IT departments to make faster and more accurate decisions to effectively respond to incidents and support requests.
AIOps analyzes data across a company’s entire IT infrastructure in near real time and then combines it with historical and domain data to detect anomalies in user experience and generate insights for IT action. With improved automation and intelligent analytics, it can respond to help desk requests and diagnose system and network failures. This technology can also help pinpoint the source of problems, reduce false alarms, and automate anomaly detection, often before anything serious happens. It then improves the efficiency and productivity of IT teams, as well as user experience and IT productivity.
There are many other ways to link the benefits of these technologies to employee well-being. For AIOps, for example, it’s about automating the most time-consuming elements, allowing people to focus on what they really enjoy doing and take back control of their day.